A. Shipping Policy

 

Your artwork(s) will be shipped to your address once we have confirmed your order and payment. Artwork(s) will be sent from various locations depending on where the artist is residing.

 

If you are located in Indonesia, your item will be delivered to you using JNE. Shipping cost is not included within the retail price. You will be able to choose your shipping service at check out.

 

If the main expedition has problems such as closing, there is a possibility that we will use another expedition. We will notify you of changes in shipping prices within 1x24 hours after changes to the expedition used

 

For international shipping, please contact mail@cakravala.com to make a direct purchase with us. We will choose the most suitable courier service for your country and assist you in completing the payment process.

 

If your payment is not received after 48 hours of purchase confirmation, your order will be cancelled.

 

For domestic and international orders, if you do not receive your order within 30 days after your payment and confirmation, Cakravala will refund your money in full.

 

The order will be deemed received if there is no confirmation of Artwork receipt within 7 (seven) days after the delivery service tracking system stating the Artwork has arrived at its delivery destination

 

In the event that the artist is unable to make immediate delivery for any reason, we will notify you as soon as possible. Refunds of payment will be made a maximum of 48 hours after notification of late delivery

 

Travel insurance cost is included in shipping cost.

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B. Return Policy

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Cakravala is dedicated to ensuring the satisfaction of our art collectors. So, once you have received your original artwork, you have seven (7) days to decide whether or not you would like to keep, return or refund any artwork you have purchased through us. Artwork prints are eligible for return 28 days after the date you received your order.

You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.

For detailed information on how to return either an original work, please read through our Refund and Return Policy.

 

Before reading the instructions provided below on how to return an original work, please carefully read our Original Artwork Return Policy:

 

1. Original Artwork Return Policy

 

Once you have received your original artwork, you have seven (7) days to decide whether or not you would like to keep, return or refund your item.  

We also require all returned artwork to be shipped out by the buyer within two (2) days after confirming with us that the work will be returned.

*Do not ship the artwork before contacting us; please send a confirmation of your return/refund to us in advance!*

 

If you fail to notify us within 7 days after receiving your item or you do not ship the work within 2 days of notifying us, you will not be eligible for a refund.

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2. Returning Original, Undamaged Works

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a. Within seven (7) days of your merchandise delivery date, please email us on mail@cakravala.com and provide us with your order information and the reason for your request to return/refund. Please include the photo After the request for a return or refund is approved, you can repack the artwork.

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b. Please repackage artwork using the original packaging materials used by the artist. If packaging has been disposed, you will be responsible in re-purchasing packaging materials to send the artwork back to the artist in a safe condition. We also do not cover the cost of sending the artwork back to the artist including but not limited to shipping insurance.

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c. Send us an email on mail@cakravala.com when you have completed the return process. Please send documents such as shipping receipt, photo of repacking of artwork.

 

Once the artwork has safely reached the artist, we will process your return and your money will be refunded to your original source of payment in the same as your original order (minus shipping costs and international customs fees, if any) within 5-7 business days of your item return.

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3. Important additional return information:

 

Additional shipping fees may apply for international returns. 

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4. What if my artwork arrives in a damaged condition?​

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a. Within seven (7) days of your merchandise delivery date, please email us on mail@cakravala.com and we will get back to you promptly.

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b. Do not dispose of original packaging.

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c. Document and take photos and videos of damaged artwork and packaging. Please email these photos to mail@cakravala.com

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d. The Cakravala team will contact you to discuss the next steps.

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C. Tax Policy

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Retail price of each artwork is inclusive of 5% local tax.

 

If you would like to contact us to understand more about this Terms & Conditions or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to mail@cakravala.com

 

This Term & Conditions was last updated on October 14, 2020